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Bold Remover

What is Bold Remover?

What comes in the Bold Remover Kit?

I want to remove bold color, will this product remove it?

Will this product remove my permanent oxidized hair color?

My hair is overprocessed, will the product damage my hair more?

Why should I use Bold Remover?

I’m letting my direct dye bold color grow out and have a few inches of regrowth of my natural hair color. Do I apply the product to my entire head?

Can I do a second application of Bold Remover if my bold color is stubborn? (the product faded my color but didn’t completely remove the color)

After I remove my old bold color, can I apply a new bold color to my hair on the same day?

How do you use the Bold Remover Kit?

Fix & Fortify Kit

How do you use the Fix & Fortify Kit?

Will this product remove my permanent oxidized hair color?

I want to remove bold color, will this product remove it?

My hair is overprocessed and frizzy, will the product damage my hair more?

I’m letting my artificial hair color grow out and have 4 inches regrowth of my natural hair color. Do I apply the product to my entire head?

Color Remover

Color Remover- Does this work on old dye that is grown out?

Color Remover- I have blonde highlights on dark brown hair, can this remove the highlights?

Color Remover- I used a color remover and now my hair looks orange, why?

Color Remover- I want to go back to my natural color, can Color Oops or a Color Remover do that?

Color Remover- I'm natural dirty blonde and I've dyed my black for years, will Color Remover get the black out?

Color Remover- Will this remove henna from hair?

Color Remover- Will I need a toner after?

Color Remover- Will this remove purple hair dye?

Should my hair be dry before I re-color?

Color Prep

Color Prep- I have about 2 inches of roots grown out. Will it lighten my roots too, or just the hair that has been dyed?

Color Prep- I have both permanent and demi hair colors. Will this remove demi hair dye?

Color Prep- Can I use color prep on hair that has some styling products on it, or should I wash my hair first and let it dry?

Conditioning Bleach

Conditioning Bleach- Should I use Conditioning Bleach if my hair is already bleached?

Conditioning Bleach- Could I mix this bleach with developer or conditioner to create more product? Or would it dilute the bleach too much?

Conditioning Bleach- Should I use a color remover before the bleach and can I color my hair after wash/dry after bleach?

Conditioning Bleach- Can I dye my hair after I used the color bleach?

Conditioning Bleach- What’s included in the Conditioning Bleach?

Hi-Lift Bleach

Hi- Lift Bleach Why should I avoid getting bleach on my scalp?

Hi- Lift Bleach- Why is there a maximum time limit on bleach?

Hi- Lift Bleach- I am afraid my hair will not turn out how I want how can I ensure the best results?